30-day money-back guarantee
If you're not happy, contact us within 30 days of delivery and we'll make it right.
Damaged or wrong item
Email us a photo within 30 days of delivery and we'll send a free replacement or a full refund – no need to send it back.
Change of mind
Return your Santa unused and in its original condition within 30 days of delivery for a full refund of the item price. Return postage is paid by the customer. Email us first so we can give you the return address.
How to start a return
- Email cuddlesantashop@outlook.com with your order number.
- We'll reply within 1–2 working days with the next steps.
- Refunds are made to your original payment method within 5–10 working days of approval.